Terms of Service

Effective Date: April 16, 2026 · Last Updated: July 23, 2026

1. Agreement to Terms

By accessing or using Operave ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms. If you do not agree, do not use the Service.

The Service is operated by Operave ("we," "us," "our"), based in Guilford, Connecticut, United States, and provided at operave.co and app.operave.co.

2. Description of Service

Operave is an AI-powered business management platform. Depending on your plan, the Service may include:

• Email inbox management (Gmail, Outlook, IMAP) with AI categorization and draft generation
• Customer Relationship Management (CRM) — contacts, companies, leads pipeline
• AI-powered lead detection from inbound emails
• AI prospect research and outreach generation
• Workflow automations that can send emails and text messages based on rules you configure
• Business text messaging and AI-assisted voice calling through a provisioned business phone number
• Estimates, invoices, and payment collection from your customers (via Stripe)
• Team collaborators who share your workspace
• Integrations with third-party services (e.g., Google, Microsoft, Notion, calendar providers)
• Business reporting and analytics

Features vary by subscription plan and are subject to the usage limits of your plan.

3. Eligibility

The Service is intended for business use. You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract to use the Service.

4. Accounts and Team Collaborators

4.1 Account Registration

• You must provide accurate, complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You are responsible for all activity that occurs under your account

4.2 Collaborators

Account owners may invite collaborators by email, up to the seat limit of their plan. By inviting a collaborator you understand and agree that:

• Collaborators operate inside your workspace and share full access to your account's data — including your connected email inboxes, contacts, leads, invoices, and messages — and consume your plan's usage limits and credits
• You are responsible for who you invite and for their actions within your workspace, and you represent that sharing this access does not violate any obligation you owe to others
• You may remove a collaborator at any time, which revokes their access immediately
• Collaborators must comply with these Terms; a violation by a collaborator is treated as a violation by the account

5. Subscriptions, Trials, and Payments

5.1 Plans and Pricing

The Service is offered through paid subscription plans. Current pricing is available on our website. Prices are in US dollars and do not include applicable taxes.

5.2 Free Trial and Beta Access

• New accounts may receive a free trial (currently 30 days from account creation). When the trial ends, access to the Service is suspended until you subscribe to a paid plan; your data is retained per our Privacy Policy
• Trial and beta access is provided at our discretion, may have reduced limits, and may be modified or withdrawn at any time

5.3 Billing

• Subscriptions are billed monthly in advance through Stripe
• You authorize us to charge your payment method on file for recurring subscription fees
• Failed payments may result in service suspension after a 7-day grace period

5.4 Price Changes

We may change pricing with at least 30 days written notice. Price changes take effect at the start of your next billing cycle after the notice period. If you do not agree to a price change, you may cancel before it takes effect.

5.5 Refunds

Subscription fees are non-refundable except where required by law. If you cancel mid-cycle, you retain access until the end of your current billing period. We may offer refunds at our discretion for exceptional circumstances.

5.6 Usage Limits and Credits

• Each plan includes usage limits (for example: synced emails, connected inboxes, AI drafts, automation runs, SMS messages, invoices, prospect credits, and collaborator seats). We may throttle or pause features that exceed your plan's limits, and we may enforce reasonable fair-use limits to protect the platform
• Prospect credits are included in eligible plans as specified. Unused credits do not roll over between billing periods. Credit purchases are non-refundable

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Send spam, bulk unsolicited messages, or harassing communications through the Service — this includes email, SMS, and voice calls
• Send marketing or outreach messages without complying with applicable laws (including CAN-SPAM, the TCPA, and equivalent laws in your jurisdiction), or to recipients purchased from third-party lists
• Ignore or fail to honor opt-out, unsubscribe, or STOP requests from your recipients
• Attempt to gain unauthorized access to the Service, other accounts, or our systems
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to compete directly with Operave or build a competing product
• Exceed rate limits or abuse API endpoints
• Upload or transmit malware, viruses, or malicious code
• Impersonate another person or entity, or misrepresent who a message or call is from
• Use the AI features to generate illegal, harmful, deceptive, or misleading content
• Resell, sublicense, or redistribute the Service without our written consent

We reserve the right to suspend or terminate accounts that violate these terms without refund.

7. Text Messaging and Voice Calling

If your plan includes messaging features, we may provision a business phone number for you through our telephony providers. You agree that:

• Consent is your responsibility. You will only send SMS messages or place calls to recipients who have given any consent required by applicable law (including the TCPA in the US), and you will keep records of that consent
• Opt-outs are honored. Recipients may opt out at any time (e.g., by replying STOP), and you will not message anyone who has opted out
• Carrier rules apply. Messaging is subject to carrier and provider policies, including registration requirements and prohibited content categories. Carriers may filter or block messages, and delivery is not guaranteed
• AI voice calls. Where you use AI-assisted calling, you are responsible for ensuring the use of an automated agent, and any call recording or transcription, is disclosed and consented to where required by the laws of your and your recipient's jurisdiction
• Numbers belong to the platform. Provisioned phone numbers remain under our provider account and may be reclaimed when your subscription ends or messaging features are abused

We may suspend messaging or calling features immediately, without notice, if we detect abuse, carrier complaints, or legal risk.

8. Payments You Collect from Your Customers

The Service lets you create estimates and invoices and collect payments from your own customers through Stripe. If you use these features:

• Payment processing is provided by Stripe and subject to Stripe's terms, including the Stripe Connected Account Agreement. We are not a bank, payment processor, or money transmitter
• We are not a party to transactions between you and your customers. You are solely responsible for the goods and services you sell, your invoices' accuracy, refunds, chargebacks, disputes, and any applicable taxes
• We may suspend payment features if required by Stripe, law, or evidence of fraud or abuse

9. Intellectual Property

9.1 Our Property

The Service, including its design, code, features, documentation, and branding, is owned by Operave or its licensors and protected by intellectual property laws. Nothing in these Terms grants you ownership of the Service.

9.2 Your Data

9.3 License to Us

You grant us a limited, non-exclusive license to use, process, store, and display your data solely for the purpose of providing and improving the Service. We do not use your data to train AI models. This license terminates when you delete your data or close your account.

9.4 AI-Generated Content and Automations

Content generated by AI features (email drafts, prospect profiles, outreach emails, categorizations, call scripts) is provided for your use, and you are responsible for reviewing it before sending it to third parties. Where you configure automations that send messages without per-message review, you authorize each message the automation sends on your behalf, and you remain responsible for the automation's configuration and output. We recommend testing automations before enabling them.

10. Email and Third-Party Integrations

• When you connect an email inbox (Gmail, Outlook, IMAP) or another third-party service (e.g., Notion, a calendar, Stripe), you authorize us to access and process that data for the purpose of providing the Service, and you represent that you have authority to connect it
• Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements, as described in our Privacy Policy
• You can disconnect an integration at any time through the Service or through the provider's own settings (for Google, at myaccount.google.com/permissions)
• Third-party services are governed by their own terms, and we are not responsible for downtime, changes, or data practices of third-party services (Google, Microsoft, Stripe, Twilio, Notion, etc.)

11. AI Disclaimer

12. Service Availability and Changes

• We aim for high availability but do not guarantee 100% uptime
• We may perform maintenance that temporarily affects availability, with advance notice when possible
• We may add, modify, or discontinue features of the Service. If we materially reduce core functionality of your paid plan, we will provide reasonable notice, and you may cancel
• We are not liable for downtime caused by third-party services, internet outages, or events beyond our control

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPERAVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

15. Indemnification

You agree to indemnify and hold harmless Operave and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service, your violation of these Terms, your violation of any law applicable to your communications (including consumer-protection, anti-spam, and telemarketing laws), transactions with your customers, or infringement of any third party's rights.

16. Termination

16.1 By You

You may cancel your subscription at any time through the Service or by emailing operave@outlook.com. You retain access until the end of your current billing period.

16.2 By Us

We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or fail to pay subscription fees. We will provide notice when reasonable, except in cases of severe violations.

16.3 After Termination

Upon termination, your right to use the Service ceases immediately, collaborator access to your workspace ends, and provisioned phone numbers may be reclaimed. You may request a data export within 30 days of termination. After 30 days, we will delete your data in accordance with our Privacy Policy.

17. Dispute Resolution

These Terms are governed by the laws of the State of Connecticut, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Connecticut. You agree to submit to the personal jurisdiction of these courts.

18. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance by email or through the Service. Your continued use after changes take effect constitutes acceptance. If you disagree with changes, you may cancel your subscription before they take effect.

19. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Operave
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• Waiver: Our failure to enforce any right or provision is not a waiver of that right
• Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights without restriction

20. Contact

Questions about these Terms? Contact us:

• Email: operave@outlook.com
• Location: Guilford, Connecticut, United States