Terms of Service

Effective Date: April 16, 2026 · Last Updated: April 16, 2026

1. Agreement to Terms

By accessing or using Operave ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms. If you do not agree, do not use the Service.

The Service is operated by Operave ("we," "us," "our"), based in Guilford, Connecticut, United States.

2. Description of Service

Operave is an AI-powered business management platform that provides:

• Email inbox management with AI categorization and draft generation
• Customer Relationship Management (CRM) — contacts, companies, pipeline
• AI-powered lead detection from inbound emails
• AI prospect research and outreach generation
• Workflow automations
• Business reporting and analytics

3. Eligibility

You must be at least 13 years old to use the Service. If you are under 18, you must have a parent or guardian's consent. By using the Service, you represent that you meet these requirements.

4. Account Registration

• You must provide accurate, complete information when creating an account
• You are responsible for maintaining the security of your account credentials
• You must notify us immediately of any unauthorized access to your account
• You are responsible for all activity that occurs under your account
• One person or business per account unless on a team plan

5. Subscriptions and Payments

5.1 Plans and Pricing

The Service is offered through paid subscription plans. Current pricing is available on our website. Prices are in US dollars and do not include applicable taxes.

5.2 Billing

• Subscriptions are billed monthly in advance through Stripe
• You authorize us to charge your payment method on file for recurring subscription fees
• Failed payments may result in service suspension after a 7-day grace period

5.3 Price Changes

We may change pricing with at least 30 days written notice. Price changes take effect at the start of your next billing cycle after the notice period. If you do not agree to a price change, you may cancel before it takes effect.

5.4 Refunds

Subscription fees are non-refundable except where required by law. If you cancel mid-cycle, you retain access until the end of your current billing period. We may offer refunds at our discretion for exceptional circumstances.

5.5 AI Prospect Credits

Prospect credits are included in Growth and Pro plans as specified. Additional credits can be purchased separately. Unused credits do not roll over between billing periods. Credit purchases are non-refundable.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Send spam, bulk unsolicited messages, or harassing communications through the Service
• Attempt to gain unauthorized access to the Service, other accounts, or our systems
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to compete directly with Operave or build a competing product
• Exceed rate limits or abuse API endpoints
• Upload or transmit malware, viruses, or malicious code
• Impersonate another person or entity
• Use the AI features to generate illegal, harmful, deceptive, or misleading content
• Resell, sublicense, or redistribute the Service without our written consent

We reserve the right to suspend or terminate accounts that violate these terms without refund.

7. Intellectual Property

7.1 Our Property

The Service, including its design, code, features, documentation, branding, and AI models, is owned by Operave and protected by intellectual property laws. Nothing in these Terms grants you ownership of the Service.

7.2 Your Data

7.3 License to Us

You grant us a limited, non-exclusive license to use, process, store, and display your data solely for the purpose of providing and improving the Service. This license terminates when you delete your data or close your account.

7.4 AI-Generated Content

Content generated by AI features (email drafts, prospect profiles, outreach emails, categorizations) is provided for your use. You are responsible for reviewing and approving any AI-generated content before sending it to third parties.

8. Email and Third-Party Integrations

• When you connect an email inbox (Gmail, Outlook, IMAP), you authorize us to access, read, and process your emails for the purpose of providing the Service
• You represent that you have authority to connect the inbox and process the emails it contains
• You can disconnect your inbox at any time through the Service or through your email provider's settings
• We are not responsible for downtime or changes in third-party services (Google, Microsoft, etc.)

9. AI Disclaimer

10. Service Availability

• We aim for high availability but do not guarantee 100% uptime
• We may perform maintenance that temporarily affects availability, with advance notice when possible
• We are not liable for downtime caused by third-party services, internet outages, or events beyond our control

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPERAVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Indemnification

You agree to indemnify and hold harmless Operave and its officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney's fees) arising from your use of the Service, violation of these Terms, or infringement of any third party's rights.

14. Termination

14.1 By You

You may cancel your subscription at any time through the Service or by emailing operave@outlook.com. You retain access until the end of your current billing period.

14.2 By Us

We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or fail to pay subscription fees. We will provide notice when reasonable, except in cases of severe violations.

14.3 After Termination

Upon termination, your right to use the Service ceases immediately. You may request a data export within 30 days of termination. After 30 days, we will delete your data in accordance with our Privacy Policy.

15. Dispute Resolution

These Terms are governed by the laws of the State of Connecticut, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Connecticut. You agree to submit to the personal jurisdiction of these courts.

16. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes at least 30 days in advance by email or through the Service. Your continued use after changes take effect constitutes acceptance. If you disagree with changes, you may cancel your subscription before they take effect.

17. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Operave
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• Waiver: Our failure to enforce any right or provision is not a waiver of that right
• Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights without restriction

18. Contact

Questions about these Terms? Contact us:

• Email: operave@outlook.com
• Location: Guilford, Connecticut, United States